Sales Coordinator (w/m/d)
What if… your work empowered change in an industry that essentially impacts the prosperity of the entire world? Forto is in business to exactly do that – disrupt logistics! Simplifying global trade has been our mission from day one. Our exponentially growing team of technology and logistics experts forge ahead each day with the goal to deliver a highly transparent, frictionless and sustainable digital supply chain while chasing towards our moonshot goal of achieving climate neutral operations by 2025.
Your role
As Sales Support Manager (f/m/d) you will be the central interface for all internal and external stakeholders around our customers in Italy, handling issues and concerns in this context and thus ensuring maximum customer satisfaction. In this role, you will work closely with our Sales Managers from Italy as well as with the European Implementation & Account Coordination Team and therefore play a central role in the success of the team.
You will
- Be a key point of contact for our Italian customers alongside the Sales Managers, acting as a logistics expert for all internal and external stakeholders to interface in addressing and finding solutions to all challenges
- Significantly support the management of customer portfolios including customer risk checks and identify new business opportunities for stronger business relationships between customers and Forto
- Act as the first customer contact for process related questions, issues or concerns from customers
- Maintain status reports and handle all inquiries that do not fall into the traditional operations
- Prepare regular meetings and/or phone calls with our customers
What you bring
- Several years of professional experience in logistics as well as experience in customer interaction
- A distinctive service mentality as well as great communication skills
- An exceptionally reliable work ethic and motivation
- Awareness of the strategic requirements of your tasks
- Excellent analytical and organizational skills, which will help you to quickly familiarize yourself with a dynamic and demanding environment
- Fluent in Italian and English
Forto is an internationally growing company
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Watch more about us
Read more about us
Team:
- At our core, we are in love with progress and cannot cope with the standstill.
- We are constantly striving for ways to be even better tomorrow. We are facilitators, we are explorers, we are visionaries.
- Forto provides a sense of belonging, where everyone has equal access to opportunities, career advancement and recognition. It stands for a workplace where people from all walks of life, with diverse perspectives and experiences can do their best work, while being their authentic selves. That’s why we encourage people of all backgrounds, genders, ages, races, religions, and abilities to apply for our opportunities!
Work Life:
- Experience a company culture where we work on eye level and knowledge sharing, as well as mentoring is on our daily agenda.
- We love our work and tackling business challenges but also believe in the importance of having a healthy balance with our personal life. That's why we appreciate a flexible work setup that fits around family, friends, and physical health.
- We have the freedom to work in a hybrid setup.
Company Offering:
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