About us

What if your work could drive change in a globally established industry, shaping processes that touch every corner of the world? At Forto, we are at the forefront of change, harnessing the power of AI to revolutionise logistics. We want to reinvent digital supply chains to be transparent, frictionless and sustainable. From day one, our mission has been to simplify global trade – creating a seamless and efficient logistics process.  

About the role 

As a senior product manager within OpsTech, you will conceptualize, build, launch and iterate on a product vision, strategy and roadmap for maximizing our Operational productivity. The ability of optimizing operational workflows across the shipment lifecycle at scale is a key competitive driver in the FreightForwarding industry. Here at Forto we are at the forefront of solving this challenge by deploying the latest Tech, from leveraging LLM AI models to building our proprietary solutions. If you are passionate about solving critical problems with tangible impact on our Operations and Customer experience, this role is for you. 

Key Responsibilities

  • Collaborate with the business teams (Operations, Finance, Accounting, etc.) and downstream Product teams to establish product vision, strategy and roadmap. 

  • Be the expert in knowing who your customer is and what problems you are solving for, always taking decisions in favor of the customer

  • Coordinate with cross-functional teams to design, develop, test, and launch innovative solutions. Being excellent at change management is key.  

  • Work with our Data Science team and explore opportunities to deliver superior productivity  

  • Work closely with the engineering team to ensure timely delivery of high-quality products.

  • Prioritise product initiatives effectively in collaboration with key stakeholders.

  • Lead requirement gathering efforts, through consulting stakeholders and analysing relevant data sources

  • Define and track key metrics to measure product success and identify opportunities for improvement.

  • Have a commercial mindset. You can identify monetization opportunities for our technology and validate their viability through market and competitor analysis

  • Think creatively and solve interesting problems in a fast-paced environment

  • Embrace challenges, persist and learn through support and feedback

Required Skills and Experience

  • At least 6+ years of product management experience, with a proven track record of successful feature/product delivery from start to finish.

  • Experience with AI implementations (LLM, ML, OCR, etc) 

  • Enthusiasm and leadership skills with the ability to influence across the organisation. Ability to push back or challenge stakeholders in the organisation while maintaining great relationships. 

  • Solid experience in working with operation and business teams. You are familiar with process optimization approaches and know how to drive change management initiatives across the organisation.

  • Strong analytical and critical thinking skills with high attention to detail. Ability to ramp up quickly and become an expert across our business.

  • Proven self-starter who can identify new opportunities, develop strategies to drive growth, and push projects forward, as well as a desire to push innovation

  • Strong communication skills and intuition for communication strategy at every level — within teams, within the company, to customers, and other audiences.

Preferred Skills and Experience

  • Background in freight forwarding, logistics or supply chain management

  • SaaS experience

Forto Operating Principles

At Forto, our 11 Operating Principles shape the way we work, collaborate, and succeed. As a member of our Tech Division, these are the core principles that will guide your daily impact and decision-making:

  • Think Systems First – Approach challenges with a systems mindset, designing for scalability, efficiency, and long-term success. 

  • Succeed Through Accountability – Take ownership of your work, follow through on commitments, and drive results with confidence.

  • Assess Risks and Act – Make informed decisions by balancing risks and opportunities, ensuring progress without unnecessary hesitation. 

  • Seek Solutions Always – Embrace a problem-solving mindset, looking beyond obstacles to find smart, effective solutions. 

  • Communicate Swiftly and Directly – Foster clarity and efficiency by sharing information openly, honestly, and in a timely manner.

Don’t fit all of our criteria? That’s okay! We know that you might be hesitant to apply if you don’t meet all our requirements, but here at Forto, we pride ourselves on embracing diverse perspectives and celebrating potential. If you are passionate about this position and the Forto values, please apply anyway. There could be a place for you in this role – or another one that’s a perfect fit! 

Why work with us?

Our team is hard-working, constantly seeking to maximise the impact of their work, but we put our people first, always winning with care. We value efficient systems and swift, direct communication. We want everyone to have their time to speak, so that we can embrace diverse perspectives to help drive towards solutions always.