Senior Product Manager (f/m/d) – Customer Platform
What if… your work empowered change in an industry that essentially impacts the prosperity of the entire world? Forto is in business to exactly do that – disrupt logistics! Simplifying global trade has been our mission from day one. Our exponentially growing team of technology and logistics experts forge ahead each day with the goal to deliver a highly transparent, frictionless and sustainable digital supply chain while chasing towards our moonshot goal of achieving climate neutral operations by 2025.
Your Role
At Forto you will have the opportunity to make a significant impact on global trade and sustainability by driving innovation in customer experience. In an industry known for its subpar customer experience, you will have the pivotal responsibility of transforming it into a standout, exceptional experience that sets us apart from the industry incumbents. If you are passionate about transforming an industry and creating value for customers, we would love to hear from you. It is our responsibility to set the course and define the journey.
We are hiring for the Senior Product Manager (f/m/d) to lead our Customer Platform team, a pivotal role aimed at revolutionizing the customer experience in the logistics and supply chain industry. You will be responsible for crafting and executing a comprehensive strategy that enhances how customers interact with Forto daily. Your mission will be to ensure unparalleled visibility into shipments, provide critical moments of truth for reassurance and risk deviation, streamline communications with our operations team, and facilitate seamless notifications and integrations with customer systems.
You will
- Build a deep understanding of our product and the customer journey, sometimes including technical details
- Develop a deep knowledge of how our operations and sales teams work, their objectives, and Forto's overall strategy
- Lead requirement gathering efforts, through customer research, data analysis and consulting stakeholders
- Develop a product vision, roadmaps and epics. Determination of corner cases, always while considering user experience and the complexity of a solution
- Lead cross-functional teams to design, build, and launch innovative features that enhance customer interactions and satisfaction.
- Measure impact of product work by implementing and tracking key metrics
- Juggling of competing priorities on a daily basis, finding the right balance between short-term fixes and strategic tasks
What you bring
- German language fluency is a must
- 5+ years of product management experience working with engineers, product designers, customer researchers, and building software products
- Customer Advocate: You are obsessed in understanding the pains and the needs of the customers, and have high customer empathy
- Fast Learner: You learn quickly and strive to improve every day; you can adapt to a fast-growing organization with constantly changing requirements
- Passion Driver: You want to work on real-world problems that create an impact in our world; you work hard to build a great product and take ownership for delivering high-quality user experience
- Tech Lover: You Understand complex digital products and don’t shy away from a technical conversation with engineers
- Previous B2B product experience would be beneficial
Forto is an internationally growing company
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Watch more about us
Read more about us
Team:
- At our core, we are in love with progress and cannot cope with the standstill.
- We are constantly striving for ways to be even better tomorrow. We are facilitators, we are explorers, we are visionaries.
- Forto provides a sense of belonging, where everyone has equal access to opportunities, career advancement and recognition. It stands for a workplace where people from all walks of life, with diverse perspectives and experiences can do their best work, while being their authentic selves. That’s why we encourage people of all backgrounds, genders, ages, races, religions, and abilities to apply for our opportunities!
Work Life:
- Experience a company culture where we work on eye level and knowledge sharing, as well as mentoring is on our daily agenda.
- We love our work and tackling business challenges but also believe in the importance of having a healthy balance with our personal life. That's why we appreciate a flexible work setup that fits around family, friends, and physical health.
- We have the freedom to work in a hybrid setup.
Company Offering:
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